Frequently Asked Questions

Every message is written personally by me, Kasia, the founder of HiHeyHello.

There are no templates and nothing automated. Each reply is written individually and thoughtfully.

You don’t need to prepare anything special.

You can write about anything — a thought, a question, a small moment from your day, or simply say hello.

Your message can be a few sentences or a longer letter. There’s no right or wrong way to begin a conversation.

Emails are usually sent within a few days.

For handwritten letters and postcards, I typically prepare and send them within 3–5 days.

Delivery time then depends on your location and the postal service.

Yes.

Letters and postcards are sent from Sydney, Australia via Australia Post, and they can be delivered to most countries worldwide.

International delivery times will vary depending on the destination.

The paper and postcards are carefully chosen to match the HiHeyHello aesthetic.

While I don’t offer specific customisation options, every message is written naturally and thoughtfully, so each exchange feels unique.

Postal services are generally reliable, but occasionally mail can be delayed or lost.

If your message hasn’t arrived after a reasonable time, please contact me and I’ll do my best to help.

Yes.

Each purchase creates one exchange: you send a message, and I reply.

If you’d like to continue the conversation, you can simply place another order and write again.

Many people enjoy letting the correspondence grow naturally over time.

Yes — if you’re interested in a larger order or a special project, feel free to get in touch through the contact page.

I’ll be happy to discuss what might be possible.

Yes.

Your messages are treated with complete privacy and respect. They are never shared, published, or used anywhere else.

Each exchange remains between you and me.